MEI English language schools are high quality, government accredited schools. In the rare occasion that a student has an issue with a school, MEI can support you with our students complaints procedure. Please read the steps below.

Step 1: Talk to your language school 

All MEI English language schools have a system in place for student complaints. A student can speak to a member of school staff to request to make a formal complaint.

Step 2: If your problem is note resolved, contact MEI. 

If you have raised a formal complaint with your English language school and are unhappy with the response, contact MEI at We will liaise with the school to find a solution that everyone is happy with. Most complaints are resolved at this stage.

Who can complain?

Individual Students at MEI member schools can make a formal complaint to MEI. We act on complaints from individual students and cannot take complaints from agents.